FAQ

We can accept T/T, L/C, D/P, OA, PayPal, West Union, Money Gram etc. Price can be EXW, FOB, C&F, CFR, CNF, CIF etc. Terms of delivery can be by sea, by rail, by air, by express etc.

We are a professional manufacturer of HPMC, MHEC, PVA, RDP-VAE and CMC etc. We have 2 factories. We have more than 20 years of production experience, so product quality are assured. We have more than 10 years of export experience, so pre-sales and after-sales are perfect. We always provide good quality products at competitive price to our customers.

As the original manufacturer, we have professional technology, so we can give you the best quality and price, you will get more profit through cooperation. We can customize the packing according to customer's requirement, and provide the best after-sales service. So please don't hesitate to contact us, any questions ,we will always been at your service.

Provide personalized product solutions to meet the specific needs for you and meet the special requirements of different industries and applications.

We offer a variety of shipping methods for cellulose products, including sea, air and land transportation. Depending on your needs and destination, we will recommend the most suitable shipping solution.

For cellulose products, we will take appropriate packaging measures, such as using moisture-proof bags, sealed containers, etc. to ensure that the product quality is not affected by the environment during transportation.

Imported cellulose usually requires MSDS (Material Safety Data Sheet), COA (Certificate of Analysis) and specific import licenses that may be required by some countries. We will provide you with the necessary supporting documents and assist you in the customs clearance process.

The import regulations of cellulose in different countries are different, mainly involving environmental protection standards, safety regulations and other aspects. We recommend that you consult the local relevant departments in advance or contact our customer service for detailed information.

The delivery time of custom-made cellulose products depends on the specific product specifications and quantity. Generally, it takes about 20 working days from order placement to shipment, plus transportation time. Please consult our sales staff for the exact delivery date.

If you are not satisfied with the cellulose product you received, please first check whether the product meets your order requirements and contact our customer service team to provide detailed information (such as order number, problem description and photos). We will provide solutions based on the specific situation.

If you find that the product has a quality problem, please contact our customer service team immediately. After providing relevant supporting materials, we will arrange a test and treatment plan for you as soon as possible.

Yes, we can provide small samples to potential customers for testing and evaluation purposes. Please contact sales staff for specific procedures and conditions.

For customers who purchase in large quantities, we usually provide customized service plans and more competitive prices. Please consult our sales team for details to get exclusive quotes and service commitments.